Full-time
ZS Hiring Technical Support Associate
Location: Pune, India
Function: Enterprise IT
Job ID: 24108
Work Model: Hybrid
About the Company
ZS is a global management consulting and technology organization that helps businesses turn data and ideas into real-world impact. By combining analytics, technology, and human expertise, ZS works with clients across industries to improve outcomes and drive meaningful change. The company encourages curiosity, collaboration, and a strong client-focused approach.
Eligibility & Skills
BE / BS degree with strong academic performance
Certification such as A+ or Microsoft System Administration is an advantage
Basic understanding of desktop and laptop hardware support
Familiarity with Windows, macOS, and Office productivity tools
Knowledge of troubleshooting software and system issues
Strong communication and customer service skill
Ability to work in a team-oriented environment
Good analytical and problem-solving skills
Fluency in English
About the IT Team
The IT Support team at ZS plays a critical role in enabling employees and clients to work efficiently. The team focuses on delivering reliable infrastructure, secure systems, collaboration tools, customized applications, and continuous technical support to ensure smooth business operations across the organization.
Role Overview
As a Technical Support Associate, you will support day-to-day IT operations by assisting users with hardware, software, and system-related issues. This role involves maintaining desktops and laptops, resolving technical problems, and supporting enterprise IT initiatives.
Key Responsibilities
Configure, install, and troubleshoot laptop and desktop systems
Support users with operating systems and business applications
Assist with hardware repairs, asset tracking, and IT documentation
Install and manage tools such as Windows, macOS, Office 365, MS Teams, and SharePoint
Troubleshoot software, OS, and application-related issues
Provide support for collaboration tools like Zoom and MS Teams
Assist with Active Directory and wireless network troubleshooting (client-side)
Support IT projects and initiatives assigned by the team
Ensure timely resolution of technical issues with a customer-first mindset
Career Growth
Structured training programs and learning opportunities
Exposure to cross-functional IT systems and tools
Clear internal mobility and long-term career growth paths
Work Model
ZS follows a flexible hybrid work model, with employees working from the office or client locations for part of the week and remotely for the remaining days. This approach supports collaboration while maintaining flexibility.
Benefits & Perks
Health and wellness benefits
Paid leave and financial benefits
Professional development and learning programs
Supportive and collaborative work culture
Travel
Some client-facing roles may require travel based on business needs. Travel provides opportunities to gain exposure, build relationships, and grow professionally.
Equal Opportunity Statement
ZS is an equal opportunity employer and values diversity, inclusion, and equal growth opportunities for all employees.
Application Note
Candidates must be legally authorized to work in India. Online application and academic transcripts are required as part of the hiring process.
ZS Hiring Technical Support Associate
👉 Apply Here : https://jobs.zs.com/jobs/24108
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