GlobalLogic Hiring 2026 – Technical Support Engineer | Gurgaon

GlobalLogic Hiring 2026 – Technical Support Engineer | Gurgaon

GlobalLogic has published an opening for a Technical Support Engineer – Compute Engine in Gurgaon, India. The role focuses on cloud troubleshooting, customer support, technical issue resolution, and cloud-based environments.

Candidates with a bachelor's degree in Computer Science or a related discipline, troubleshooting knowledge, and strong communication skills can review this opportunity. Familiarity with Google Cloud Platform (GCP), cloud or hybrid cloud environments, and emerging technologies such as Generative AI and Large Language Models (LLMs) is also relevant to the role.

GlobalLogic Technical Support Engineer Job Details

About the Role

The Technical Support Engineer – Compute Engine role at GlobalLogic involves helping customers diagnose and resolve technical issues related to cloud environments and product functionality.

The selected candidate will communicate with customers through email, chat, or phone, investigate reported problems, document troubleshooting steps, and coordinate with engineering teams to resolve complex issues.

The position also requires attention to service-level objectives, customer satisfaction, technical documentation, and continuous improvement.

Key Responsibilities

• Diagnose and resolve customer issues through email, chat, and phone support.

• Address customer-specific architectural requirements and recommend suitable product solutions.

• Meet service-level objectives for response and resolution times.

• Maintain customer satisfaction and follow established quality standards.

• Use troubleshooting tools and techniques to identify root causes.

• Document technical issues, internal queries, and preventive actions.

• Prepare detailed issue reports for engineering teams.

• Reproduce technical bugs, document expected behaviour, and suggest potential code-level solutions for complex issues.

Eligibility Criteria

Candidates should review the following requirements listed by GlobalLogic:

• Bachelor's degree in Computer Science or a related discipline, or equivalent qualifications.

• 0–1 years of troubleshooting experience.

• Willingness to work from the office in a 24×7 shift environment.

• Strong customer support and problem-solving capabilities.

• Excellent verbal and written communication skills.

• Ability to understand customer concerns and handle technical issues with care.

Required and Preferred Skills

1. Cloud Computing

• Understanding of cloud or hybrid cloud environments.

• Familiarity with cloud troubleshooting concepts.

• Google Cloud Platform (GCP) experience is preferred.

2. Technical Support and Troubleshooting

• Ability to investigate technical issues and identify root causes.

• Experience documenting problems and troubleshooting steps.

• Ability to communicate technical findings clearly.

3. Customer Support and Communication

• Strong customer service skills.

• Excellent written and verbal communication.

• Ability to manage customer queries professionally and empathetically.

4. AI and Emerging Technologies

The job description asks for basic knowledge of:

• Artificial Intelligence and Machine Learning (AI/ML).

• Chatbots.

• Large Language Models (LLMs).

• Generative AI.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a digital engineering company that works with organisations to develop digital products, platforms, and services. Its work spans industries including technology, communications, media, healthcare, retail, and telecommunications.

How to Apply for GlobalLogic Jobs

Interested candidates can apply through the official GlobalLogic careers website.

Job Title: Technical Support Engineer – Compute Engine
Job Code: IRC300784
Location: Gurgaon, India

Official careers website: 

https://www.globallogic.com/careers/technical-support-engineer-compute-engine-irc300784/

Frequently Asked Questions (FAQs)

1. Is GlobalLogic hiring for Technical Support Engineer?

GlobalLogic published a Technical Support Engineer – Compute Engine opening under job code IRC300784 on 21 October 2026. Check the official careers page to confirm its current availability.

2. Where is the job located?

The listed location is Gurgaon, India, and the work model is on-site.

3. What qualifications are required?

The requirements mention a bachelor's degree in Computer Science or a related discipline, and/or equivalent qualifications.

4. Is GCP experience required?

GCP experience is listed as preferred. The requirements also mention experience with cloud or hybrid cloud environments.

5. Is this a work-from-home position?

No. The listed work model is on-site, and candidates must be willing to work from the office in a 24×7 shift environment.

6. How much experience is required?

The eligibility criteria specified here are 0–1 years of troubleshooting experience.

7. Is the salary mentioned?

The supplied job description does not specify a salary figure.

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Disclaimer

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