CGI Off Campus Drive 2026 – Service Desk Associate

CGI is conducting its Off Campus Drive 2026 to hire Service Desk Associates (L1 Support). This opportunity is open to fresh graduates from 2023, 2024, and 2025 batches who are looking to begin their careers in IT support and infrastructure services.

Below are the complete details in a clean and website-ready format.

📌 Job Details

• Role: Service Desk Associate / IT Helpdesk (L1 Support)

• Category: Off-Campus Drive

• Qualification: B.E / B.Tech / B.Sc (CS) / BCA

• Eligible Batch: 2023 / 2024 / 2025

• Experience: Freshers

• Salary: Best in Industry

• Job Location: Bangalore / Pune

• Last Date: Apply as soon as possible

• Employment Type: Full-Time

• Shifts: 24/7 Rotational (Including Night Shifts)

🎓 Eligibility Criteria

• B.Sc (Computer Science) / BCA / B.E / B.Tech.

• Passing Year: 2023, 2024, or 2025.

• Minimum 60% marks in 10th, 12th, and Graduation.

• No active backlogs.

• Strong academic background and eagerness to learn.

• Willingness to work in rotational shifts.

🛠 Required Skills

• Basic knowledge of computer fundamentals, operating systems, and networking concepts.

• Understanding of MS Office tools.

• Familiarity with Windows troubleshooting and system configuration.

• Knowledge of helpdesk processes and incident management.

• Strong communication skills in English (written and verbal).

• Good analytical and problem-solving skills.

• Ability to work in a fast-paced, customer-focused environment.

💼 Key Responsibilities

• Serve as the first point of contact for IT-related issues through phone, email, chat, or ticketing systems.

• Provide Level-1 support for hardware, software, network, email, VPN, and application-related issues.

• Handle password resets, account unlocks, and access-related queries.

• Record and track incidents in the ticketing system and ensure resolution within SLA timelines.

• Escalate complex issues to higher-level support teams (L2/L3).

• Maintain documentation and update knowledge base articles.

• Deliver high-quality customer service and clearly communicate solutions.

🎁 Benefits & Growth Opportunities

• Immediate joiners preferred.

• Training and certification support (ITIL, MS365, ServiceNow basics).

• Health insurance and additional corporate benefits.

• Career growth opportunities within IT Support and Infrastructure teams.

🏢 Role Summary

This position is ideal for energetic and customer-oriented fresh graduates who want to build a career in IT support. As a Service Desk Associate, you will handle technical queries, troubleshoot issues, and ensure smooth IT operations within the organization.

📝 How to Apply

Interested and eligible candidates can apply online through the official application link provided by the company. Candidates are encouraged to complete the registration process at the earliest.

• For More Details & To Apply: Visit the official link and submit the online application form.

https://cgi.njoyn.com/corp/xweb/xweb.asp?CLID=21001&page=jobdetails&JobID=J0226-1622&lang=1 

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Disclaimer

This job information is shared strictly for career awareness and student guidance. OkFreshers does not influence recruitment decisions, interview outcomes, or selection processes. Applicants are advised to verify all details directly on the official company website and proceed at their own discretion. Recruitment is free of cost, and all hiring activities are solely managed by the respective employer