JOBS ALERT: SAP Recruitment Drive for Freshers |Associate Solution Support Engineer | Bangalore
Company Name: SAP
Position : Associate Solution Support Engineer
Experience: Fresher’s
Location : Bangalore
What will you do:
CORE CUSTOMER SUPPORT
• Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers.
• Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters.
• Perform root cause analysis and provide solutions to customers.
• Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
• Work in 12pm to 9pm shift and perform weekend support and 24×7 support activities as needed.
PROACTIVE SUPPORT AND INNOVATION
• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues (WIKI content, Knowledge Base Articles, Guided Answers)
• Test internal systems to prevent future issues on customer’s systems.
• Support and participate in innovation projects aimed at achieving our Vision and Goals
What you bring:
Bachelor’s degree or master’s degree in computer science, Software Engineering, or an Engineering discipline
Having ABAP & Fiori Technical skills
Having Good Communication Skills
Having Good Problem-Solving Skills
Having Good Customer Interaction / Handling Experience
Having Basic knowledge of SAP Financial / S4HANA Financial is added advantage.
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