PTC Recruitment Drive for freshers | Product Analyst | Pune
Job Details for PTC Recruitment Drive :
Company Name : PTC
Position : Product Analyst
Experience : Fresher
Work Location : Pune
- Minimum Bachelor/ Master (BE, ME, BTech, MTech) in / Comp Science, E&TC or relevant stream, masters in computer application or related field. (MCA, MCS)
- Fresher or 1 years of experience in support profile (Windchill or other enterprise level software)
- Strong written and verbal communication skills
- Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issues with Windchill Products.
- Provide a customer-centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
- Developing expert-level knowledge of the Windchill installation and functionality issue and keeping PTC Knowledgebase evolved
- Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems, and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customers.
- Focus on own professional development and occasional teaching or mentoring of other team members. With increasing experience and providing valuable input to Technical Support projects and/or functional teams.
- Assist in the creation and implementation of technical training and documentation related to the above topics Collaborate with other offices worldwide to provide first-class support for mission-critical customers
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