Home IT Jobs PTC Recruitment Drive for freshers | Product Analyst | Pune

PTC Recruitment Drive for freshers | Product Analyst | Pune

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PTC Okfreshers

PTC Recruitment Drive for freshers | Product Analyst | Pune

Job Details for PTC Recruitment Drive :

Company Name :  PTC 

Position : Product Analyst

Experience : Fresher

Work Location : Pune

Must-Have Skills:

  • Minimum Bachelor/ Master (BE, ME, BTech, MTech) in / Comp Science, E&TC or relevant stream, masters in computer application or related field.   (MCA, MCS)
  • Fresher or 1 years of experience in support profile (Windchill or other enterprise level software)
  • Strong written and verbal communication skills

Your Day-to-Day:

  • Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issues with Windchill Products.
  • Provide a customer-centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
  • Developing expert-level knowledge of the Windchill installation and functionality issue and keeping PTC Knowledgebase evolved
  • Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems, and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customers.
  • Focus on own professional development and occasional teaching or mentoring of other team members. With increasing experience and providing valuable input to Technical Support projects and/or functional teams.
  • Assist in the creation and implementation of technical training and documentation related to the above topics Collaborate with other offices worldwide to provide first-class support for mission-critical customers

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