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Wipro Recruitment Drive for freshers | System Engineer | Chennai 

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Wipro Recruitment Drive for freshers | System Engineer | Chennai 

Job Details for Wipro Recruitment Drive 

Company Name : Wipro 

Position : System Engineer 

Job Location : Chennai 

Job Description  

  • Excellent communication skills, 
  • Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills. 
  • Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies. 
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support 
  • Answer incoming calls and respond to customer’s emails intimely manner. 
  • Manage and resolve customer complaints. 
  • Identify and escalate issues to supervisors as and when needed. 
  • Provide product and service information to customers. 
  • Research required information using available resources andOffer Solution to customers. 
  • Research, identify, and resolve customer complaints usingapplicable software. 
  • Route calls and tickets to appropriate resources and Domains whocan best support he user, 
  • Document all call information according to standard operatingprocedures. 
  • Recognize, document, and alert the management team of trends incustomer calls. 
  • Create SOPs for new Issues and resolution given. 
  • Complete call logs and reports. 

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