Home Fresher IT Jobs PowerSchool Recruitment Drive for freshers | Associate Technical Support Engineer |Bangalore

PowerSchool Recruitment Drive for freshers | Associate Technical Support Engineer |Bangalore

January 3, 2023

PowerSchool Recruitment Drive for freshers | Associate Technical Support Engineer |Bangalore

Job Details for Powerschool Recruitment Drive :

Company Name : Powerschool

Position : Associate Technical Support Engineer

Experience : Freshers

Job Location : Bangalore

JOB DESCRIPTION

Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
Logs and tracks calls using problem management database and maintains history records and related problem documentation
Prepares standard statistical reports, such as help desk incident reports
Consults with programmers to explain software errors or to recommend changes to programs
May test software and hardware to evaluate ease of use and whether product will aid user in performing work
All other duties as assigned

Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

0-2 years’ prior experience in a technical support role
Proficient in Microsoft Office suite
Salesforce experience preferred
Prior CRM experience preferred
Strong attention to detail and time management
Strong oral and written communication skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate’s degree or equivalent work experience

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