Informatica Recruitment Drive for freshers | Associate Technical Engineer | Bangalore
Company Name : Informatica
As a part of the MDM Technical Support, you will ensure our customers’ success and satisfaction with our products and contributing to their long-term loyalty. You will work with the MDM support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that MDM is delivering good support to our customers.
Job details for Informatica Recruitment drive:
Position: Associate Technical Engineer
Experience: Freshers
Job Location: Bangalore
Educational Qualification
BE/BTech/MCA/ME/MTech
Required skills for Informatica :
- Must have skills in customer relationship
- Should be comfortable for both Independently & Collaboratively.
- Should be advanced in problem solving skills
- Inspire and Motivate people to lead support behind the vision.
About the responsibility:
- Manage customer support technical issues daily, including verifying issues, isolating and diagnosing the problem, and resolving the issue.
- Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
- Reproduce product behavior’s to determine the problem root-cause(s), issue work-arounds and solutions.
- Coordinate with Quality Assurance and Engineering teams to report and solve product defects.
- Author, edit, publish an online knowledge base of known issues/solutions.
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