Home Fresher IT Jobs # 524 :  Unisys Recruitment Drive for Freshers | Service Desk Associate (International...

# 524 :  Unisys Recruitment Drive for Freshers | Service Desk Associate (International Voice Support) | Hyderabad

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# 524 :  Unisys Recruitment Drive for Freshers | Service Desk Associate (International Voice Support) | Hyderabad

Job Details for Unisys Recruitment Drive :

Company Name :  Unisys

Position : Service Desk Associate(International Voice Support)

Experience :  Freshers

Work Location : Hyderabad

Responsibilities:

  • First point of contact for all end user reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
  • Support multiple clients through customer service professionalism and insight

Skills, Experience & Qualifications:

  • Fresher

Key Skills:

  • Excellent verbal and written communication.
  • Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Multitasking and coordination skills
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
  • Willingness and ability to work in shifts (24 x 7)

Minimum Education Required:

  • A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
  • Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

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