Lionbridge Technologies Recruitment Drive for freshers |Junior Engineer 1 | Mumbai
Job Details for Lionbridge Recruitment Drive :
Company Name : Lionbridge
Position : Junior Engineer 1
Experience : Fresher (0 – 1 Years)
Work Location : Mumbai
Qualification Criterion for Fresher :
- MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT and preferred skills in programming languages like C#, DotNet, good with database SQL.
- Excellent Communication skills.
- Willingness to work on L3 Dev Support profile and in 24×5 rotational shifts
Job Responsibilities: Level 3 Dev Support Role: –
- To perform the troubleshooting on the software applications support tickets/issues,
- To provide resolution/configuration fixes/comment on the support tickets in quick turnaround time.
- To filter the tickets that are real issues needing the development fix and to assign it to the engineering team.
- Co-ordinate with the Users/Operations team and Engineering team for resolution of the tickets.
- Validating any quick fixes to be deployed to production.
- To co-ordinate with the Level 1/2 support teams for client issues/tickets.
- To co-ordinate with the Product Owner for any new feature requests/enhancements from client issues/tickets.
- To co-ordinate with customers while on customer calls.
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