Hexaware Recruitment Drive 2022 for freshers | Trainee – Infrastructure Management Support(IMS) |
Company Name : Hexaware
Hexaware is a fast growing automation led next generation service provider delivering excellence in IT,BPO and consulting services .We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantages.
Job Details for Hexaware Recruitment Drive 2022 :
Position : Trainee – Infrastructure Management Support (IMS)
Experience : Freshers
Salary : 3 LPA
Work Location : Mumbai/Pune/Chennai & Noida
- Excellent verbal and written communication in English is must
- Should have basic knowledge on ITIL process and international Client handling over the phone and email
- Meet established service level metrics for call response, technical support and customer service
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
- Follow and complete IT Service desk opening and closing checklists
- Research and update knowledge base for solutions that can be used to provide first call or contact resolution
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
- Candidates should be open to work in 24*7 shifts environment
- Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive
Apply Link : CLICK HERE
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