Home 2020 Jobs Aptean Recruitment Drive for Freshers |Customer Support Analyst |Bangalore

Aptean Recruitment Drive for Freshers |Customer Support Analyst |Bangalore

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Aptean Recruitment Drive for Freshers |Customer Support Analyst |Bangalore

Job Details for Aptean Recruitment Drive :

Company Name : Aptean

Position : Customer Support Analyst

Qualifications : BE/B Tech, ME/MTech, MCA, BSc & MSc

Batch : 2020,2021 & 2022

 Experience  : (0 – 12 month )Fresher

Work Location : Bangalore

Job Summary :

  • Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
  • The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.

  • Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.

  • Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
  •  Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.

Interview Steps 

  • Round 1    :  Online Aptitude Assessment
  • Round 2    :  Techno managerial Interview
  • Round 3    :  HR Interview

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Apply Link : CLICK HERE