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International Business Machines Corporation (IBM) is an American multinational y company headquartered in , with operations in over 170 countries. The company began in 1911 as the (CTR) and was renamed “International Business Machines” in 1924.
IBM manufactures and markets computer and, and provides and in areas ranging from . IBM is also a major research organization, holding the record for most U.S generated by a business (as of 2018) for 25 consecutive years Inventions by IBM include the (ATM), the , and , exemplified by the , was the dominant computing platform during the 1960s and 1970s.
IBM has continually shifted its business mix by focusing on higher-value, more profitable markets. This includes printer manufacturer in 1991 and selling off its and -based businesses to (2005 and 2014, respectively), and acquiring companies such as (2002), (2009), and (2016). Also in 2014, IBM announced that it would go continuing to design but offloading manufacturing to
Posting Title: Technical Support Associate
Job Location : Hyderabad
- Bachelor’s Degree (B.E/B.Tech)
- 0 to 2 years of experience with good communication skills
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Utilize available time efficiently in order to achieve effective and efficient results
- Ability to assemble a complete and accurate problem/symptom description of reported issues.
- Ability to listen to and work with customers in real-time to resolve issues.
- Knowledge in commercially standard software applications and major desktop operating systems.
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account
- End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Providing direct technical assistance to customers via phone, email, and chat.
How to apply IBM Recruitment 2018?
Interested and Eligible candidates can apply this recruitment in online by the following link.
To Apply: Click here