FIS Job Openings For Associate Engineer | B.E/B.Tech | Pune

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Kindly find the below job details and application process.

Company Profile : Fidelity National Information Services Inc., better known by the abbreviation FIS, is an international provider of financial services technology and outsourcing services. Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people worldwide. FIS provides payment processing and banking software, services and outsourcing of the associated technology. FIS has over 20,000 clients in more than 130 countries. FIS was ranked the #1 Financial Technology company on the FinTech100 in 2013 and 2014.

Posting Title                                         Associate Engineer

Job Location                                          Pune

Detailed Eligibility:

  • Bachelors Degree or equivalent

Job Description:

  • Monitor Service Desk tickets.
  • Access Management for Service Desk,
  • Manage customer communications and set appropriate expectations (i.e. Delivery date).
  • Provide regular feedback to the customer on outstanding requests,
  • Notify customers of alerts and outages,
  • Open appropriate ticket (if required) (Incident/Service request):
  • Assign Service Requests to appropriate area,
  • Manage Incidents following Critical Problem Checklist for Critical 1 events,
  • Provide First Call Resolution for password resets and account unlocks,
  • Review and follow-up on outstanding requests,

How to apply :

All Eligible and Interested candidates can apply this Opening in online on following link.

To Apply : Click Here