Fidelity, Bangalore is looking for System Engineer

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    Kindly find the below job details and application process.

    Company Profile :

    Fidelity International, formerly Fidelity Worldwide Investment, is a company that provides investment management services including mutual funds, pension management and fund platforms to private and institutional investors. Fidelity International was originally established in 1969 under the name Fidelity International Limited (FIL) as the international investment subsidiary of Fidelity Management & Research in Boston (see Fidelity Investments) before being spun out as an independent business in 1980. Since then, it has continued to operate as a private company owned by some of its employees and the Johnson family.

    Posting Title: System Engineer

    Job Location : Bangalore

    Qualifications:

    • Bachelor’s in IT or relevant degree
    • Experince in supporting hybrid Windows and MAC environment
    • Strong relationship with business units. Experience in dealing with different kind of business environments and skills
    • Business aware and customer focused
    • Requires knowledge on the following:
      • MCSE or MCITP
      • Knowledge in XenApp/XenDesktop
      • Knowledge in supporting MAC OSX (Sierra Prefered ) , IOS platform, iPhones and iPads
      • Knowledge in Casper, troubleshooting of MAC OS and MAC applications
      • Application installation and diagnose software failures
      • Basic knowledge of Active Directory, group Policies and Widows permissions
      • Basic knowledge in network technologies (LAN/WAN) and Audio/video conferencing devices
      • Basic hardware knowledge.
      • Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process
      • Knowledge of ITIL process, ITIL certification will be an added advantage


    Role Description :

    • Ensure the availability of End User services during India and/or US business hours
    • Collaborate with other Fidelity support groups in and out of India
    • Supervision of installation of new IT infrastructures
    • Maintain the compliance of the PC builds with Fidelity Standards
    • Produce the necessary reports and statistics to control the team productivity and give a proactive answer to re-occurring issues.
    • Problem resolution – dealing with escalated issues, liaison with Systems support groups, Network Operations group, external vendors and business units to resolve issues
    • Encourage and lead root cause analysis to prevent recurrence

    Behavioural Skill :

    • Strong team player
    • Interpersonal and organizational skills, along with excellent verbal and written communications skills

     

    Candidate Description :

    • Self-starter – demonstrates good use of initiative
    • Flexible and adaptable, responds rapidly to changing agendas. Able to re-prioritise and organise effectively
    • Communicator – excellent written and verbal skills, good attention to detail
    • Decision-maker – effective problem solving and solution orientate
    • Demonstrates a high level of commitment to customer service
    • Experience of working in a fast moving, customer focused environment
    • Need for flexibility towards working hours during busy periods
    • Highly motivated, even under pressure

     

    How to apply:

    All Eligible and Interested candidates can apply this Opening in online on following link.


    To Apply: Click Here