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Capgemini SE is a French and headquartered in It provides IT services and is one of the world’s largest, and companies with over 200,000 employees in over 40 countries, of whom nearly 100,000 are in India. It was founded in 1967 by in France has been chairman and CEO of the Capgemini group since his appointment in December 2001.
Capgemini’s regional operations include North and South America, Northern Europe & Asia Pacific and Central & Southern Europe. Services are delivered through four disciplines; Consulting, Technology, and Local Professional Services. The latter is delivered through
Posting Title: Service Desk Specialist
Job Location: Noida
Qualification: B.E/B.Tech/Any Degree
- Qualification – Any Graduate
- Experience – 6 months to 2.5 yrs
- diagnosis/resolution via telephone/ email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’
Responds to telephone calls, email, instant messages, and assigned tickets from users;
Assign work orders/incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem
recognition, logs, research, isolation, resolution, and follow-up steps;
Provide level 1 remote desktop support and perform other activities based on SOPs.
Perform user account management activities Escalate complex
How to apply
All Eligible and Interested candidates can apply this Opening online on following link.
To Apply: Click here