Capgemini 2017 Recruitment , Bangalore is looking for Fresher Tech Support Analyst.

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Kindly find the below job details and application process.

Company Profile    

Capgemini Job Openings For Freshers in October 2017. Openings For Freshers AND Experienced At Capgemini Bangalore . This is a opening for Graduated Freshers From Bangalore. Capgemini Recently Released Notification to hire freshers to fill the vacant positions in Capgemini Bangalore.

Intersted and Eligible \Graduates can Avail this Offer by By attending for the drive  on Below Mentioned Dates. Don’t forget to bring all the necessary documents while attending the interview. And also don’t forget to Practice capgemini previous placement papers before attending the interview to ace Capgemini Recruitment Process 2017 – 2018.

.Posting Title                         Tech Support Analyst

Job Location                          Bangalore

Knowledge & Qualifications/Experience required
Good working knowledge and experience of Windows XP, Windows 7, Networking, Microsoft Office Suite, Microsoft Exchange and Active Directory.

Any 4 Years Degree

A minimum of 1 years’ experience in IT Support/contact center.

Excellent telephone manner and language communication skills

A demonstrated focus on customer service excellence (Mandatory).

Excellent communication skills

Ability to take a leadership role in IT Incident escalations

Ability to provide leadership in customer service and customer communication on behalf of the IT Team

Demonstrated stakeholder engagement skills

Target focused and results driven

Strong business understanding and focus

Demonstrated conflict management and resolution experience

Self-motivated, with strong ability to work both in dependently and with teams and managers as appropriate.

Responsibilities and Accountabilities

Ensure that all requests from customers are handled promptly and effectively, ensuring that agreed service levels is met.

Improve efficiency and effectiveness of helpdesk activity by analyzing and proposing recommendations for improvement.

Produce weekly and monthly statistics and performance reports

Monitor and report on IT Security and Compliance

Manage the Service Desk and staff to provide 1st level technical support; answering support queries via the telephone, using remote desktop tools or should the need arise attendance to users place of work

Act as a further escalation point for unresolved or escalated calls

Take overall responsibility for incident management and request fulfilment on the Service Desk.

Ensure staff takes ownership of user problems and be proactive when dealing with user issues.

Ensure all calls are logged in the Service Desk logging system.

Allocate more complex calls to the relevant IT Support member to improve and check and analyze the skills of team members.

Ensuring knowledge management systems and documentation are kept up to date

Provide and continuously update a list of frequently asked questions (FAQs) regarding the Services

Compile lists of FAQs where recommended solutions can be made available to Users to increase Users’ ability to resolve Incidents.

Analyze Incident trends, and recommend and implement actions, to reduce Incidents

Increase the Availability of self-help capability, such as through providing on-line FAQs and help documentation for common issues across Service Desks.

 How to apply

All Eligible and Interested candidates can apply this Opening online on following link.

To Apply: Click Here

Dead Line to Apply (ASAP)