Allscripts Job Openings for Associate Technical Support @ Pune

916

Kindly find the below job details and application process.

Company Profile

Allscripts is leading the healthcare IT movement into tomorrow‘s value-enabled world. No other IT partner integrates your information so you can take action across care sites, care teams and even across multivendor EHR systems. Imagine the value of enabling multisite integration – without having to rip-and-replace or rework any of your systems.

Posting Title                        Associate Technical Support

Job Location                        Pune

Detailed Eligibility:

  • Associate’s or Bachelor’s degree in computer science/IT or equivalent, relevant work experience
  • Professional Certification such as MCITP or MCP preferred
  • 0 – 2 years experience with a demonstrated competence in functional or technical troubleshooting of the assigned products

Job Description:

  • The primary purpose of this role is to provide first-level technical support to customers via the telephone and/or Internet (e.g., instant message, email).
  • The incumbent will assess the nature of system or service issues and resolves technical or sophisticated support problems through independent judgement and advanced problem solving skills.
  • Interact with customers to help troubleshoot and resolve highly complex product problems or issues
  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
  • Track and document inbound support requests and ensure proper notation of customer problems or issues
  • Stay abreast of current technology in products, design changes, and new products offered
  • May travel to client site in order to resolve extremely complex customer and product issues

How to apply

All Eligible and Interested candidates can apply this Opening in online on following link.

To ApplyClick Here